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Ticket #9728 in : Resolved

Menu items with sub items doesn't show on mobile device

  • Andreas Olsson

    Hi

    first of all, thanks a lot fot quick answers of my previous questions. I guess I only have one more 🙂

    1. I have problem using the menu when accessing the site via smartphone. I realized that the menu items that has a sub item are the ones that causes problem. So in my case Gäst(guest), Medlem(member) and Pro/utbildning(pro/training) does not work via smartphone and they all has a sub menu item.

    2. There has also been repports about problems with Explorer/Edge, but this is nothing I can test as I´ve only got a mac computer. Anything you know something about?

    Posted 2 years ago
  • user-1260 Laur Ghe Staff

    Hi Andreas,

    Thank you for the patience.

    1. I’d love to understand more about. Try to deactivate all your third-party plugins and activate them one by one to find out which one is causing this. If you have this issue with the shipped plugins, please provide a temporary WordPress admin access in a private post to can debug this.
    2. At this moment we are not aware of such problems. Do you have something specific in mind?

    Have a great day!

    Posted 2 years ago
  • Andreas Olsson Private

    This comment is set as private as it may contain personnal informations.

    Posted 2 years ago
  • user-1260 Laur Ghe Staff

    Hi Andreas,
    Thank you for the reply.
    With your website is the same menu problem on Android or iOS.
    I found you are using a very outdated Visual Composer plugin version. See this screenshot. Please make a backup of your installation, delete the present VC version and install it again following the theme invitation. You should have installed the 5.1.1 version.
    Let me know if still have troubles after the plugin update.

    Posted 2 years ago
  • Andreas Olsson

    Great. I have the full license for visual composer. Can i install it from https://vc.wpbakery.com or do I newd a theme specific version of visual composer?

    Posted 2 years ago
  • user-1260 Laur Ghe Staff

    Hi Andreas,

    Please note the theme uses a custom VC version. Please install the version we provide.

    Thanks for understanding.

    Posted 2 years ago
  • Constantin Saguin Author

    Hey there,

    Correction: you can update VC as usual if you have the VC license. All plugin additional addional features are in your Wolf Visual Composer plugin, only available through our themes.

    Cheers

    Posted 2 years ago
  • Andreas Olsson

    Hi

    Im now back from my vacation and need to solv this issue as quick as possible. Notice that the login to the site has been posted above.

    I´ve now updated the Visual Composer plugin version and now running 5.2. The same problem still exists. My meny works well for choices that does not have a sub level menu but not at all for menu items that has a sub level menu.

    Hope that we will be able to fix this quite severe navigation problem as I really like the rest of your theme.

    Posted 2 years ago
  • Constantin Saguin Author

    Hey there,

    As mobile doesn’t handle the “hover” gesture like desktop, the drop-down menu item must not be linked to a page in order to be clickable on mobile. please refer to the doc about how to create a dropdown item.

    To create a drop-down menu item and be sure that it won’t be linked when clicking on it on touchable devices, create a custom link and set a “#” as URL.

    https://docs.wolfthemes.com/documentation/theme/protheme/#navigation

    I hope it will help!

    PS: feel free to re-open the ticket if there is anything else regarding this issue

    Posted 2 years ago