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Ticket #8250 in : Resolved

uploading images, bad links for 'works' items

  • Jason King

    Hi,

    i cant upload media files to this site. i have checked with the hosting provider and changed data limits etc, but it still often wont let me upload files – this is true for different types (i.e. .jpeg or .png) and sometimes it works but usually it won’t upload the files. what is going on there?

    secondly, the links to the ‘works’ seem to be broken. even though the dashboard says the work is at a certain URL, when i click on it live, the site brings up the 404 page. what is going on there? (the menu item for works is ‘artist profiles’).

    thanks Jason

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi Jason,

    First of all, thank you for trying our theme.

    I am sorry for the hassles you have. The WordPress media is a WordPress core feature. It seems that there are some installation issues. Could you provide in a private post a temporary admin access to can investigate this?

    Looking forward to your answer.

     

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi again Jason,

    Thank you for the patience.

    Unfortunately, the credentials don’t work: ERROR: The password you entered for the username support is incorrect. 

    Could you check them again, please?

    Thank you.

     

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi again Jason,

    Thank you for the patience.

    On my end, the WordPress media upload jpg and png as well. Do you still have troubles?

    Please note your server use an outdated PHP version. See this screenshot for more details. Contact your hosting provider and kindly ask for a PHP update according to the WordPress requirements.

    Thanks for understanding.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi again Jason,

    Like I said, on my end the WordPress media feature is working properly. Not sure what was the cause of the problem for you.

    However, what is certain is that you are using an outdated PHP version. Our theme works properly with the recommended PHP version.

    Best regards.

     

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • Jason King Private

    This comment is set as private as it may contain personnal informations.

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi again Jason,

    Thank you for the reply.

    The 404 error issue was caused by a wrong WordPress permalink setting. I fixed that for you. See this screenshot for more details.

    If a hosting provider says to you that your WordPress will crash on PHP update, then you should consider changing it. Or, maybe is just a standard message. Please read this WordPress Codex article. I can confirm our theme and plugins are working with the WordPress requirements. If have a problem uploading large files in WordPress, you should again, contact your hosting provider.

    Thanks for understanding.

     

     

    Posted 3 years ago
  • Jason King

    Ok, thanks for your patience i really appreciate your assistance Laur, and thanks for fixing up the 404 issue.

    cheers, have a great Xmas!

    Jason

    Posted 3 years ago
  • user-1260 Laur Ghe Staff

    Hi Jason,

    You are welcome! 🙂

    Let me know if there’s anything else I can do for you.

    Posted 3 years ago