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Ticket #10135 in : Unsolved

extra class not working on Video Opener

  • José Serranito

    Hi guys

    The video opener component doesn\’t seem to save an extra class, even though this is saved on the WordPress backend.

    Adding classes to other components (at least big text and text block) seems to work fine, I had the website originally on another server on 2.2.8 and the extra class on video opener just fine.

    WordPress, theme and plugins are all up to date, any thoguhts?

    Thanks! Jose

    Posted 2 years ago
  • user-1260 Laur Ghe Staff

    Hi Jose,

    Thank you for contacting us.

    • Please confirm the theme has  Version 2.3.6.
    • Please go to WP Admin > Plugins and delete the page builder. Install it again following the theme invitation.
    • Disable all the third-party plugins and try again.
    • Try the issue on an incognito/private tab.

    Let me know how it goes.

    Posted 2 years ago
  • user-1260 Laur Ghe Staff

    Closing tickets. Since we are migrating the support platform, if still need assistance, please use this link to open a new ticket using this link:

    Posted 2 years ago