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Ticket #10127 in : Resolved

Unable to change featured image

  • Megan Garner

    Hi there, For some reason I can’t get the image in the top header to change. I updated the featured image, as I thought that was where it was pulling from. However, the image of the silhouetted man from the demo content remained, and the only way I could remove that was to delete that image from the media uploads. But now there’s just nothing there, and I’m still unable to get the photo I’d like to display there.

    Can you tell me where and how to make this change? Thanks very much in advance!

    Posted 1 month ago
  • user-1260 Laur Ghe Staff

    Hi Megan,

    I am terribly sorry for keeping you waiting for so long. Unfortunately, we don’t work on the weekend.

    I see that you manage to change the header image.

    Let me know if have other questions or comments.

    Posted 1 month ago
  • Megan Garner

    Hi there,

    I’m not sure why, but I am unable yet again to change the header image. If you could provide instructions on how to do so, that would be great, as it seems that every time I try to, I run into a brick wall.

    Posted 2 weeks ago
  • user-1260 Laur Ghe Staff

    Hi again Megan,

    You need to check the row settings. Please check this screenshot.

    Since we are migrating the support platform, if still need assistance, please use this link to open a new ticket using this link: https://wolfthemes.ticksy.com/

    Have a great day!

    Posted 2 weeks ago