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Ticket #10120 in : Unsolved

Changes are not saved

  • Kerrie O Reilly

    Hi There,

    I am having a problem with my site using Aku. The problem is intermittent and changes. When I make changes in VC, either the update option doesn’t respond at all, none of these changes are reflected in the preview or the preview shows something different to the backend view.

    Also sometimes nothing in VC responds at all. For example I try to add a text button and nothing I click on responds.

    I have cleared both browser and w3 total cache. I have also contacted my hosting and asked them to clear the cache manually. I have deactivated and reinstalled VC and all third party plugins, I have ran all necessary updates.

    I have tried both safari and chrome and have similar issues in each.

    Another issue is that the home slider doesn’t display in Safari but does in Chrome. You can log on to my site here to test these issues and edit the home (front page)

    www.awholenewhigh.com username: tempadmin password: Today@2117###

    Really appreciate your help as this is a new site I am trying to build and currently can’t make any edits. Thanks so much 🙂 Kerrie

    Posted 1 month ago
  • user-1260 Laur Ghe Staff

    Hi Kerrie,

    I am sorry for keeping you waiting for so long.

    I made a test page: http://www.awholenewhigh.com/test/ without to have troubles. Please try with an incognito tab or a browser which doesn’t have installed add-ons. The browsers add-ons may interfere with the WordPress plugins.

    Please delete the password since was posted in a public comment. For future needs, post the credentials in a private comment: http://help.wolfthemes.com/faq/how-to-post-a-private-reply/

    Let me know if there’s anything else I can do for you.

    Posted 1 month ago
  • user-1260 Laur Ghe Staff

    Closing tickets. Since we are migrating the support platform, if still need assistance, please use this link to open a new ticket using this link: https://wolfthemes.ticksy.com/

    Posted 4 weeks ago