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Ticket #10098 in : Unsolved

Virtual composer no licenses found

  • michele Iaccarino

    Hi! I Have update the site “tatto pro” and i have upload the last visual composer, but when i click on active visual composer it say: no licenses found! Thank you for your help

    Posted 2 months ago
  • user-1260 Laur Ghe Staff

    Hi Michele,

    I am terribly sorry for keeping you waiting for so long. Unfortunately, we don’t work on the weekend.the plugin cannot be updated in that way since wasn’t purchased directly by you.

    • Go to WP Admin > Plugins and delete the present Visual Composer instance. Install it again following the theme invitation.
    • Please note the plugin zip file can be found in theme / includes / admin / plugins folder.

    Let me know if there’s anything else I can do for you.

    Posted 1 month ago
  • user-1260 Laur Ghe Staff

    Hi Michele,

    I hope you had a great weekend!
    You don’t need to activate anything. Once you installed the plugin following the theme invitation or, using the zip from the theme package, you should be able to use it without issues.
    Most likely, you have a third-party plugin conflict, or you are using an outdated theme version. Unfortunately, without a live URL, cannot help you too much.
    Please note that in order to reply to the tickets or opening a new one you need to have a valid support pack.
    Since we are migrating the support platform, if still need assistance, please use this link to open a new ticket using this link: https://wolfthemes.ticksy.com/

    Posted 1 month ago