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Ticket #10030 in : Resolved

Error Contact form

  • Sharyon de Lanoi

    Hi there,

    First of all I want to congratulate you on the great work you did with this theme! I am almost finished with my clients website, but I am having problems with my contact form. Whatever I do it keeps giving me error. I tried using different contact forms on the theme but all gave me the same problem.

    When testing the form it tells me the following: “There was an error trying to send your message. Please try again later.”

    And in the back end it gives me an error on the additional headers section: “There are invalid mail header fields.”

    I am sending you a screenshot of my contact form, can you please tell me what to change?

    I made a user account for you as well username: ************* Password: *************

    Thank you very much for your support.

    Kind Regards,

    Sharyon

    Attachments
    Posted 2 years ago
  • Constantin Saguin Author

    Hi,

    I had to remove your personal login info from the ticket content. For the safety of your website, it is strongly recommended to post your login credentials in private response. Please think about it next time 🙂

    For the safety of your website, it is strongly recommended to post your login credentials in private response. Please think about it next time 🙂
    http://help.wolfthemes.com/faq/how-to-post-a-private-reply/

    First, you can try to change the email address where you should receive the email in the form settings.

    This error is not related to the theme itself but to your server settings or ContactForm7 plugin.

    I suggest checking out the Contact Form 7 plugin and if doesn’t help, contacting your hosting service company.

    I hope it will help

    Posted 2 years ago